Complaints

The Authority treats all complaints very seriously and will investigate all complaints it receives in a timely manner and in accordance with our Rules.

If you do make a complaint to the Authority, please ensure you make this clear in your correspondence to us and that you provide as much information as possible to support our investigation.

How can I submit a complaint?

If you wish to make a complaint concerning the Exchange then please:

• Submit a complaint in writing to our Compliance Department at complianceteam@tisegroup.com; and\or
• Submit a complaint in writing to the Guernsey Financial Services Commission at conduct@gfsc.gg